Learn how to work with the user list in PASS as a PASS User admin by watching this short video that shows how to set a user to an active status. 

Video: Update a Facilitator in PASS (0046)

Or follow these quick steps:

• Log into PASS
• Click PromisePoint user list.
• Find the user you want to work with by using the filters and/or search boxes, click Search.

Note: If the user displays in a gray bar it means the user is inactive. If it's orange it's at a managed status.

• Click the Edit icon  on the user profile.
• Click, Edit Profile 
• Select the Active check box 
• Click, Save Changes.